Refund & Exchange Policy

1. Introduction

Thank you for choosing KAIR QR – Emergency SOS QR System, a product of AROLYF PRIVATE LIMITED.

This Refund & Exchange Policy explains the terms applicable to purchases made through the KAIR QR website, Progressive Web App (PWA), or other authorized payment channels.

By purchasing or using KAIR QR, you agree to this policy.

2. Registration & Product Fee

The fee paid for KAIR QR may cover:

• User Registration
• Account Activation
• Unique QR Code Generation
• Emergency Profile Creation
• Customer Dashboard Access
• Emergency SOS Services
• Digital QR Code Access
• Physical QR Card, where applicable

As every KAIR QR is uniquely generated and linked to an individual emergency profile, the product and services are generally non-returnable and non-refundable, except as specifically stated in this policy.

3. Replacement & Exchange Policy

We provide a 7-day replacement and exchange policy for eligible physical KAIR QR products.

Customers must raise a replacement or exchange request within 7 days from the date of delivery.

Replacement or exchange may be considered in cases such as:

• Product received damaged.
• Manufacturing or printing defect.
• QR Code printed on the product is not functional due to an error attributable to AROLYF PRIVATE LIMITED.
• Incorrect product delivered due to an error attributable to AROLYF PRIVATE LIMITED.

All replacement and exchange requests are subject to verification and approval by AROLYF PRIVATE LIMITED.

Replacement Delivery: If the replacement request is accepted and approved, the replacement product will generally be delivered within 5 working days after approval.

4. Return / Refund Policy

As every KAIR QR is uniquely generated and linked to an individual user's emergency profile, returns and refunds are generally permitted within 7 Working Day once the QR Code has been generated or the order has entered processing.

Refunds will not normally be provided for:

• Change of mind after purchase.
• QR Code already generated.
• Account already activated.
• Service already used.
• Incorrect information provided by the customer.
• Incorrect address or contact details provided by the customer.
• Failure to use the service after purchase.
• Device or browser compatibility issues not caused by KAIR QR.
• Internet connectivity or mobile network issues.
• GPS or third-party service interruptions beyond our control.

5. Refund Eligibility

A refund may be considered only in exceptional circumstances, including:

• Duplicate payment for the same registration/order.
• Payment successfully deducted but the registration/order was not completed due to a verified technical issue attributable to KAIR QR.
• Payment processed incorrectly due to a system error.
• Refund required under applicable law.
• Any other case specifically approved by AROLYF PRIVATE LIMITED after verification.

6. Return & Refund Processing

If a return or refund is approved:

• The amount will be refunded to the same payment source/account used for the original transaction.
• Refunds will be processed through the original payment method.
• Approved refunds will generally be credited within 7–10 working days from the date of approval.
• The actual time for the amount to reflect in the customer's account may vary depending on the bank, card issuer, UPI provider, or payment gateway.

7. Duplicate Payments

If a customer accidentally makes multiple payments for the same registration or order, the duplicate payment may be refunded after verification.

Customers should provide:

• Transaction ID
• Payment Date
• Registered Mobile Number
• Registered Email Address

8. Failed Transactions

If the payment amount is deducted but the KAIR QR registration or order is not successfully completed:

1. Please allow up to 24 hours for automatic payment reconciliation.
2. If the issue remains unresolved, contact our support team.
3. After verification, the payment may either be credited toward the applicable service/order or refunded, where applicable.

9. Customer-Provided Information

Customers are responsible for providing accurate information during registration and order placement.

If a QR Code or physical QR Card needs to be regenerated or reprinted due to incorrect information provided by the customer, applicable replacement or reprinting charges may apply.

10. Shipping & Delivery

Physical KAIR QR products will generally be delivered within 7–10 working days after:

• Successful payment
• Confirmation of the order
• Verification of required customer details

Actual delivery time may vary depending on the delivery location, courier partner, weather conditions, public holidays, and other circumstances beyond our reasonable control.

11. Exchange Does Not Mean Refund

An approved exchange or replacement will result in a replacement product where applicable.

An exchange or replacement request will not automatically qualify for a cash refund, unless specifically approved by AROLYF PRIVATE LIMITED or required under applicable law.

12. Cancellation Policy

Users may discontinue using KAIR QR at any time.

However, cancellation or discontinuation of an account does not automatically entitle the user to a refund.

Once a unique QR Code has been generated or a physical QR product has entered processing, cancellation may not be permitted.

13. Third-Party Services

KAIR QR may depend on third-party services such as:

• Payment Gateway
• SMS Gateway
• Google Maps
• GPS/Location Services
• Internet and Mobile Networks
• Courier/Delivery Partners

AROLYF PRIVATE LIMITED is not responsible for delays, failures, or interruptions caused by third-party services.

14. Changes to This Policy

AROLYF PRIVATE LIMITED reserves the right to modify this Refund & Exchange Policy from time to time.

The latest version will be published on the official KAIR QR website.

15. Contact Us